edition 09 – Summer 20
Big Love - Keep Safe - Be Kind.

Delivery & Returns

Delivery:

Dear customers, I hope you are all well and safe and everyone in your household is healthy and happy. For the safety of all our customers and staff we have decided to close all of our stores until further notice. I will still be fulfilling online orders but these may take a little longer to get to you. I will try to deliver to as many of our local East Dulwich & Deptford customers as possible via foot, on my bike or by car just so I can try to take some of the pressure off our very hard working couriers. So I hope to see some of you on my delivery rounds, from 2 meters away of course. If you need to contact me concerning a delivery then please email me at: customer@iyouall.com or call me on my mobile on 07575 282250. I wish you all the best of health and I am here if you have any questions. Take care all. Fleur

Please note we are not able to offer our usual ' Collect from East Dulwich Store ' service at the moment.

All non furniture and small lighting items.

We offer Free Shipping on UK orders over £50.

Our orders are shipped via Royal Mail, DHL or DPD.

Deliveries to the UK take 3 working days on our standard service. 

For UK orders under £50 the delivery options are as follows:
Standard - 3 working days £5.00

If you live overseas please contact us for a shipping quote before ordering.


Delivery:

All large furniture. Large Furniture Option

Please note, most of our furniture is pre-order and can take between 2 - 6 weeks. Please see lead-times on the product pages and contact us for enquiries.
Please contact us on customer@iyouall.com
Large Delivery - £99.00 - to uk mainland
Orders Over £1500.00 - free to uk mainland
* We do not deliver large furniture items outside the uk
For local furniture delivery from our East Dulwich store please select store pickup at the checkout and contact us for a quote.


If you live overseas please contact us for a shipping quote before ordering.


All small furniture and lighting. Large Box Option

Please note, most of our small furniture and lighting is pre-order and can take between 2 - 6 weeks. Please see lead-times on the product pages and contact us for enquiries. 
Please contact us on customer@iyouall.com
Large Box Delivery - £25.00 - to uk mainland
Orders Over £100 - free to uk mainland
* Please contact us for European deliveries for a quote.

 
If you live overseas please contact us for a shipping quote before ordering.

Returns:

Small Item Returns - Stocked items only.

Here at iyouall we offer a returns policy on all our stocked items. You are fully entitled to a refund up to 14 working days from the day of your delivery. We ask that any returned item(s) are new, unused, in perfect condition and complete with all their original undamaged packaging with any tags still attached. Unfortunately iyouall cannot give a refund to items that have not been returned to us in a fully resalable condition.


Small items that have been damaged in transit or are faulty will be refunded, please email or call us and we will advise on the best way to return your item(s) - 
customer@iyouall.com - 020 8465 9303 or 0207 450 3552. It would be really helpful to know your order number and reasons for the return plus any photographs of damaged or faulty item(s) so we can take up any faults or damages with the courier or supplier.


Pre-Ordered Items. Large Furniture, Small Furniture & Lighting

All Pre-Order items are non-refundable, this includes all items where a choice of fabric, colour, material or size has been made at the point of order or the item is stated to be a Pre-Order item in the description of the item online or in-store. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. ‘Pre-order' items are defined as items that are specially produced based on a customer's choice of finishes as ordered, and put into production as per these specifications. Obviously this does not include any items that are faulty or damaged where a full refund will be issued.


Cancellations and alterations to items that are Pre-ordered can be made within 24 hours of the order being made in-store or online. Please email and call us at:
fleur@iyastudio.co.uk - 07595 282250


If you need any help with your return or have any questions then please do not hesitate to contact us at: customer@iyouall.com - 020 8465 9303 or 0207 450 3552

 

Our returns address is:

iyouall
48 East Dulwich Road
London
SE22 9AX
uk

 

Refunds

All accurately returned items will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days once received and checked.

Exchanges

If you need to exchange your order, send us an email at customer@iyouall.com and send your item to: 
iyouall
48 East Dulwich Road
London
SE22 9AX
uk

 

 

 

 

 

 

 

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