edition 12 – Spring 22
Summer Sale

Delivery, Returns & Pre Order Items

Delivery:

Dear customers, we hope you are all safe and well and that life is starting to get back to some sort of normality. We are so happy that our East Dulwich Store is open and that our Deptford studio and showroom is opening more and more as our design team start to come together as a group once more :)

We are starting to receive some regular deliveries from our overseas brands but due to a combination of Brexit related paperwork, backlogs at ports and COVID-19 related production delays there are still inbound delays from suppliers. The irregularity of these delays mean that we’re not always able to update product listing lead times as these can change from one day to the next but we will always contact you with the estimated lead times of your order before we process this with the brand(s) so you are aware of estimated delivery dates.
Order lead times can change and if these do occur we will let you know as soon as possible. We understand that delays can be very frustrating and stressful and we appreciate your understanding during these very challenging times. We can assure you that our suppliers are working very hard to keep lead times on track but some circumstances are out of all our control.
We are on hand to help where ever we can so please feel free of contact us. 


 

All non furniture and small lighting items.

We offer Free Shipping on UK orders over £100.
Our orders are shipped via Royal Mail, DHL or DPD.
Deliveries to the UK take 3/4 working days on our standard service. 
For UK orders under £50 the delivery options are as follows:
Standard - 3/4 working days £5.00


Delivery:

Furniture and Large Item delivery.

 

Please note, most of our furniture is pre-order. Please see lead-times on the product pages and contact us for up to date lead times and enquiries.

Please contact us on customer@iyouall.com
Large Delivery - £99.00 - to uk mainland
Orders Over £1500.00 - free to uk mainland
* We do not deliver large furniture items outside the uk
For local furniture delivery from our East Dulwich store please select store pickup at the checkout and contact us for a quote.

 

For our free large furniture delivery service on orders over £1500.00.

 

A curbside delivery or white glove service will depend on your order and your location, please contact us to discuss your delivery needs before making your order so we can provide you with the relevant details.

 

Our White Glove service is for freestanding furniture goods only and may be subject to extra costs depending on your order and location. Our standard White Glove service will include bringing your item(s) into your home or garden, unpacking, taking away all the packaging and assembling ( this does not include any complex items, electrical or items that need fixing to walls ). 

 

Any delivered item(s) must be fully inspected by the customer on arrival and any faults must be reported back to iyouall within 24 hours.

 

This service includes one delivery per order, split orders may be subject to extra costs so if you are purchasing more than one large item please contact us.

 

The customer is responsible for ensuring their purchased items can be safely and easily brought into their property prior to purchasing. Customers must make sure all items will fit through all doorways, halls and areas leading to the items final destination. 

 

This service does not cover any special access requirements and only covers items to be brought in by foot or via the building's lift. If you have a potential access issue you must inform us in advance, failure to do so may result in a failed delivery. Subsequent deliveries will be charged to the customer at the cost price to iyouall.

 

If it is not possible for an item to fit into a customer's property our couriers will inform you at the time and the goods will be taken back to their storage depot, the customer is liable to pay the additional handling and storage fees which will arise. 

 

Our couriers carry insurance for any accidents which may occur inside your property, however iyouall does not accept liability for damage caused by poor access issues or for items that do not fit through the properties standard access points and to their final destination with the property or garden. A clear pathway for couriers must be made before their arrival and customers should remain with the couriers to ensure safe delivery of the goods.


All small furniture and lighting. Large Box Option

Please note, most of our small furniture and lighting is pre-order. Please see estimated lead-times on the product pages and contact us for the most up to date information. 
Please contact us on customer@iyouall.com
Large Box Delivery - £25.00 - to uk mainland
Orders Over £100 - free to uk mainland
* Please contact us for European deliveries for a quote.

 
If you live overseas please contact us for a shipping quote before ordering.

Returns:

Small item and non pre order item Returns - Stocked items only.

Here at iyouall we offer a returns policy on all our stocked items. You are fully entitled to a refund up to 14 working days from the day of your delivery. We ask that any returned item(s) are new, unused, in perfect condition and complete with all their original undamaged packaging with any tags still attached. Unfortunately iyouall cannot give a refund to items that have not been returned to us in a fully resalable condition.
If you wish to return your order then you can do this in 2 ways. Either drop your order off at our East Dulwich Store or send via a trackable delivery method with insurance for the full retail value of your order. We are sorry but we do not offer a free returns policy and returning orders is the responsibility of the customer.


Small items that have been damaged in transit or are faulty will be refunded, please email or call us and we will advise on the best way to return your item(s) - 
customer@iyouall.com - 020 8465 9303 or 0207 450 3552. It would be really helpful to know your order number and reasons for the return plus any photographs of damaged or faulty item(s) so we can take up any faults or damages with the courier or supplier.


PRE - ORDER ITEMS:
Large Furniture, Small Furniture & Lighting

All Pre-Order items are non-refundable, this includes all items where a choice of fabric, colour, material or size has been made at the point of order or the item is stated to be a Pre-Order item in the description of the item online or in-store. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. ‘Pre-order' items are defined as items that are specially produced based on a customer's choice of finishes as ordered, and put into production as per these specifications. Obviously this does not include any items that are faulty or damaged where a full refund will be issued.


Cancellations and alterations to items that are Pre-ordered can be made within 24 hours of the order being made in-store or online. Please email and call us at:
customer@iyouall.com - 07595 282250


If you need any help with your return or have any questions then please do not hesitate to contact us at: customer@iyouall.com - 020 8465 9303 or 0207 450 3552

 

Our returns address is:

iyouall
48 East Dulwich Road
London
SE22 9AX
uk

 

Refunds

All accurately returned items will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days once received and checked.

Exchanges

If you need to exchange your order, send us an email at customer@iyouall.com and send your item to: 
iyouall
48 East Dulwich Road
London
SE22 9AX
uk

All exchanges need to be sent back to our store within 14 days of delivery or purchase date.

 

 

 

 

 

 

 

Newsletter sign up
Sign up to our newsletter and receive 10% off your first order.