iyouall - Edition 02 - nautee 2 of 3

Dear iyouall customers, we hope you are all well and happy :-) Please see our Pre - Order, Returns and Delivery policies below. If you need any help at all then please do not hesitate to contact us on our customer@iyouall.com email address or call me on 07595 282250.

Take care
Fleur & Co

Summer and Festive Deliveries:

During the summer season some of the brands we stock close their head quarters so their staff can take a well deserved holiday. They will be running using less staff during July and August and so this may have a knock on effect on any Pre - Orders items. This also applies to all sale periods and the Festive holidays. Thanks you for your understanding.
We kindly ask for your patience on any orders that are delayed due to the Summer & Festive Holiday Seasons.
We offer only 1 delivery for all orders, if there are delays from the brands on any items within your complete order then we do not cover the cost for more than 1 delivery.

Pre - Order Items: Made especially for you.
Large Furniture, Small Furniture, Rugs, Lighting & iyouall prints

Many of the items we sell are made especially for you using your unique choice of colours, materials and fabrics. We love the experience of seeing what our customers choose for their home or project and we are here on hand to help anyone who may need some guidance. 
All Pre-Order items are 'made for you' to your specification so these are non-refundable, this includes all items where a choice of fabric, colour, material or size has been made at the point of order or the item is stated to be a Pre-Order item in the description of the item online or in-store.
This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. ‘Pre-order' items are defined as items that are specially produced based on a customer's choice of finishes as ordered, and put into production as per these specifications. Obviously this does not include any items that are faulty or damaged where a full refund will be issued.

In terms of incoming Pre - Order items, most of these come from Denmark and unfortunately may be subject to delays, we will always do our upmost to give you the latest information regarding lead times before and during the ordering process but delays during production and transportation are out of our hands so we kindly ask for your understanding and patience...many thanks.
We are sorry but refunds or discounts are not offered for delayed orders.

We are here for any help you need so please reach out and we will be happy to give you a hand.

Fleur & Co

Cancellations and alterations to items that are Pre-ordered can be made within 24 hours of the order being made in-store or online, unless you have already confirmed via email within 24 hours. Please email and call us at:
customer@iyouall.com - 07595 282250
On some occasions there may be pricing errors on our website or in-store, if this occurs we will contact you as soon as possible, you will have the option of either paying the correct price or cancel your order. We are not obligated to offer any order at a wrongly published price. If you decide to cancel your order, the total amount of the order will be refunded.

Returns: 
Small items and non Pre - Order items - Stocked items only

Here at iyouall we are happy to offer a returns policy on all our stocked items. You are fully entitled to a refund up to 30 working days from the day of your delivery. We ask that any returned item(s) are new, unused, in perfect condition and complete with all their original undamaged packaging with any tags still attached, this way this can be sold on to another of our customers and not sent to landfill or end up unloved and unused. Unfortunately iyouall cannot give a refund to items that have not been returned to us in a fully resalable condition.

If you wish to return your order then you can do this in 2 ways. Either drop your order off at our East Dulwich Store, we would love to say hi and have a chat or send via a trackable delivery method with insurance for the full retail value of your order. We are sorry but we do not offer a free returns policy and returning orders is the responsibility and at the cost of the customer. You do not need to fill out a returns form but please include your order number and contact info or the Order Receipt that came with your order.

Any small item orders we send to you that have been damaged in transit or is faulty will of course be refunded, please email or call us within 3 working days so we can look into the issue and then advise on the best way to return your item(s) for a replacement / refund. Please contact us on - customer@iyouall.com - 020 8465 9303 or 0207 450 3552.
It would be really helpful to know your order number and reasons for the return plus any photographs of damaged or faulty item(s) so we can take up any faults or damages with the courier or supplier.

Our returns address is: 

iyouall
48 East Dulwich Road
London
SE22 9AX
uk

If you need any help with your return or have any questions then please do not hesitate to contact us at: 
customer@iyouall.com - 020 8465 9303 or 0207 450 3552
 

In stock homeware & small lighting items:

We offer Free Shipping on UK orders over £100.
Deliveries to the UK take 1/3 working days on our standard service. As we are closed on a Monday and Tuesday each week, orders will be shipped Wednesday - Friday only.
For UK orders under £100 the delivery options are as follows:
Standard - 1/3 working days £7.00
Our orders are shipped via Royal Mail, DHL or DPD.

All small furniture and lighting. Large Box Option

Please note, most of our small furniture and lighting is pre-order. Please see estimated lead-times on the product pages and contact us for the most up to date information. 
Please contact us on:
customer@iyouall.com
Large Box Delivery - £25.00 - to uk mainland
Orders Over £150 - free to uk mainland

Furniture, large rugs and large lighting items delivery:

Please note, most of our furniture is pre-order, so made especially fro you. Please see estimated lead-times on the product pages. Lead times change on a weekly basis so please contact us for the latest up to date information.
Please contact us on:
customer@iyouall.com

Large Delivery - £120.00 - to uk mainland - One Shipment per order
Orders Over £3000.00 - free to uk mainland
* We do not deliver large furniture items outside the uk
For local furniture delivery from our East Dulwich store  or Deptford space please contact us for a quote. This is subject to the size of the order or items

Our Free large furniture delivery ( orders over £3000.00 ) will use either a curbside delivery or white glove service, this will depend on your order and your location, please contact us to discuss your delivery needs before making your order so we can provide you with the relevant details.

Our standard White Glove service is for freestanding furniture goods only and may be subject to extra costs depending on your order and location. Our standard White Glove service will include bringing your item(s) into your home or garden, unpacking, taking away all the packaging and assembling ( this does not include any complex items, electrical or items that need fixing to walls ). 

Any delivered item(s) must be fully inspected by the customer on arrival and any faults must be reported back to iyouall within 24 hours.

This service includes one delivery per order, split orders may be subject to extra costs so if you are purchasing more than one large item please contact us.

The customer is responsible for ensuring their purchased items can be safely and easily brought into their property prior to purchasing. Customers must make sure all items will fit through all doorways, halls and areas leading to the items final destination. 

Our standard White Glove delivery service does not cover any special access requirements and only covers items to be brought in by foot or via the building's lift. If the items final destination is above the second floor of your building, please contact us as this may require a delivery assessment at an additional cost. If you have a potential access issue you must inform us in advance of making your order, failure to do so may result in a failed delivery. Subsequent deliveries will be charged to the customer at the cost price to iyouall.

If it is not possible for an item to fit into a customer's property our couriers will inform you at the time and the goods will be taken back to their storage depot, the customer is liable to pay the additional special access handling and storage fees which will arise. 

Our couriers carry insurance for any accidents which may occur inside your property, however iyouall does not accept liability for damage caused by poor access issues or for items that do not fit through the properties standard access points and to their final destination with the property or garden. A clear pathway for couriers must be made before their arrival and customers should remain with the couriers to ensure safe delivery of the goods.

If you need any help with your delivery or have any questions then please do not hesitate to contact us at: customer@iyouall.com - 020 8465 9303 or 0207 450 3552

Store Collection - Furniture or large items.
Due to limited space at our East Dulwich Store some items may need to be collected from our Deptford location as we have more space there. If you would like to collect a large item from our East Dulwich Store then this would need to be collected on the day it arrives with us, so please bare this in mind before making your order, we can give you a few days notice so you have some time to arrange the collection. 
We can hold your order for up to a week at or Deptford space, collections are:
Mon - Fri / 10 - 5pm.
We will contact you once you have placed your order to discuss which location your order will be shipped to, if you would like to chat with us before making your order then we are here for any questions you many have.
We will not process your order with the relevant brand(s) until we have spoken to you about the collection option just so you know everything and are happy to go ahead.

Refunds:

All accurately returned items will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days once received and checked. 
We do not offer refunds or discounts on any Pre Order items unless faulty. We do not offer refunds or discount on any order which is subject to a delay.

Exchanges:

If you need to exchange your order, send us an email at customer@iyouall.com and send your item to: 
iyouall
48 East Dulwich Road
London
SE22 9AX
uk

All exchanges need to be sent back to our store within 30 days of delivery or purchase date.