Ferm Living - Luce Candle Holder - Clear

Dear iyouall customers, we hope you are all well and happy :-) Please see our Pre - Order, Returns and Delivery policies below. If you need any help at all then please do not hesitate to contact us on our customer@iyouall.com email address or call me on 07595 282250.

Take care
Fleur & Co

Pre - Order Items: Made especially for you.
Large Furniture, Small Furniture, Rugs & Lighting

Many of the items we sell are made especially for you using your unique choice of colours, materials and fabrics. We love the experience of seeing what our customers choose for their home or project and we are here on hand to help anyone who may need some guidance. 
All Pre-Order items are 'made for you' to your specification so these are non-refundable, this includes all items where a choice of fabric, colour, material or size has been made at the point of order or the item is stated to be a Pre-Order item in the description of the item online or in-store.
This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. ‘Pre-order' items are defined as items that are specially produced based on a customer's choice of finishes as ordered, and put into production as per these specifications. Obviously this does not include any items that are faulty or damaged where a full refund will be issued.

In terms of incoming Pre - Order items, most of these come from Denmark and unfortunately may be subject to delays, we will always do our upmost to give you the latest information regarding lead times before and during the ordering process but delays during production and transportation are out of our hands so we kindly ask for your understanding and patience...many thanks.

We are here for any help you need so please reach out and we will be happy to give you a hand.

Fleur & Co

Cancellations and alterations to items that are Pre-ordered can be made within 24 hours of the order being made in-store or online, unless you have already confirmed via email within 24 hours. Please email and call us at:
customer@iyouall.com - 07595 282250

Returns: 
Small items and non Pre - Order items - Stocked items only

Here at iyouall we are happy to offer a returns policy on all our stocked items. You are fully entitled to a refund up to 14 working days from the day of your delivery. We ask that any returned item(s) are new, unused, in perfect condition and complete with all their original undamaged packaging with any tags still attached, this way this can be sold on to another of our customers and not sent to landfill or end up unloved and unused. Unfortunately iyouall cannot give a refund to items that have not been returned to us in a fully resalable condition.

If you wish to return your order then you can do this in 2 ways. Either drop your order off at our East Dulwich Store, we would love to say hi and have a chat or send via a trackable delivery method with insurance for the full retail value of your order. We are sorry but we do not offer a free returns policy and returning orders is the responsibility of the customer.

Small items that have been damaged in transit or are faulty will of course be refunded, please email or call us and we will advise on the best way to return your item(s) - 
customer@iyouall.com - 020 8465 9303 or 0207 450 3552. It would be really helpful to know your order number and reasons for the return plus any photographs of damaged or faulty item(s) so we can take up any faults or damages with the courier or supplier.

Our returns address is: 

iyouall
48 East Dulwich Road
London
SE22 9AX
uk

If you need any help with your return or have any questions then please do not hesitate to contact us at: 
customer@iyouall.com - 020 8465 9303 or 0207 450 3552

Delivery:

During the summer season some of the brands we stock close their head quarters so their staff can take a well deserved holiday. They may be running using less staff during July and August and so this may have a knock on effect on any Pre - Orders items. Thanks you for your understanding.

In stock homeware & small lighting items:

We offer Free Shipping on UK orders over £100.
Deliveries to the UK take 3/5 working days on our standard service. As we are closed on a Monday and Tuesday each week orders will be shipped Wednesday - Friday only.
For UK orders under £100 the delivery options are as follows:
Standard - 3/5 working days £7.00
Our orders are shipped via Royal Mail, DHL or DPD.

All small furniture and lighting. Large Box Option

Please note, most of our small furniture and lighting is pre-order. Please see estimated lead-times on the product pages and contact us for the most up to date information. 
Please contact us on:
customer@iyouall.com
Large Box Delivery - £25.00 - to uk mainland
Orders Over £100 - free to uk mainland

Furniture, large rugs and large lighting items delivery:

Please note, most of our furniture is pre-order, so made especially fro you. Please see estimated lead-times on the product pages. Lead times change on a weekly basis so please contact us for the latest up to date information.
Please contact us on:
customer@iyouall.com

Large Delivery - £120.00 - to uk mainland - One Shipment per order
Orders Over £1500.00 - free to uk mainland
* We do not deliver large furniture items outside the uk
For local furniture delivery from our East Dulwich store please select store pickup at the checkout and contact us for a quote.

Our Free large furniture delivery ( orders over £1500.00 ) will use either a curbside delivery or white glove service, this will depend on your order and your location, please contact us to discuss your delivery needs before making your order so we can provide you with the relevant details.

Our standard White Glove service is for freestanding furniture goods only and may be subject to extra costs depending on your order and location. Our standard White Glove service will include bringing your item(s) into your home or garden, unpacking, taking away all the packaging and assembling ( this does not include any complex items, electrical or items that need fixing to walls ). 

Any delivered item(s) must be fully inspected by the customer on arrival and any faults must be reported back to iyouall within 24 hours.

This service includes one delivery per order, split orders may be subject to extra costs so if you are purchasing more than one large item please contact us.

The customer is responsible for ensuring their purchased items can be safely and easily brought into their property prior to purchasing. Customers must make sure all items will fit through all doorways, halls and areas leading to the items final destination. 

Our standard White Glove delivery service does not cover any special access requirements and only covers items to be brought in by foot or via the building's lift. If the items final destination is above the second floor of your building, please contact us as this may require a delivery assessment at an additional cost. If you have a potential access issue you must inform us in advance of making your order, failure to do so may result in a failed delivery. Subsequent deliveries will be charged to the customer at the cost price to iyouall.

If it is not possible for an item to fit into a customer's property our couriers will inform you at the time and the goods will be taken back to their storage depot, the customer is liable to pay the additional special access handling and storage fees which will arise. 

Our couriers carry insurance for any accidents which may occur inside your property, however iyouall does not accept liability for damage caused by poor access issues or for items that do not fit through the properties standard access points and to their final destination with the property or garden. A clear pathway for couriers must be made before their arrival and customers should remain with the couriers to ensure safe delivery of the goods.

If you need any help with your delivery or have any questions then please do not hesitate to contact us at: customer@iyouall.com - 020 8465 9303 or 0207 450 3552

Refunds:

All accurately returned items will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 7 working days once received and checked.

Exchanges:

If you need to exchange your order, send us an email at customer@iyouall.com and send your item to: 
iyouall
48 East Dulwich Road
London
SE22 9AX
uk

All exchanges need to be sent back to our store within 14 days of delivery or purchase date.